At Mozzimo Jewelry, we want you to love your jewelry as much as we loved creating it. We invite you to shop with confidence—if you’re not fully satisfied with your purchase, we’ll make it right. And if something isn’t quite perfect, our team is here to help with care, prompt attention, and solutions that honor both your peace of mind and your piece of jewelry.
Returns
We accept returns on eligible items within 14 days of delivery. To qualify for a return:
• Items must be unworn, undamaged, and in original packaging
• All tags, certificates, and accessories must be included
• Custom, engraved, or final sale items are non-returnable
We reserve the right to deny returns that do not meet our policy criteria. Before returning your item, we encourage you to review our Care Meets Craft page to ensure each piece has been properly cared for. To initiate a return, please contact our Customer Care team at
CustomerService@shopmozzimo.com with your order number and reason for return. Once the return is approved, we’ll provide a prepaid return label and instructions.
Exchanges
Need a different size or style? We offer free exchanges within 14 days of delivery. Please reach out to us and we’ll guide you through the process.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If your item arrives damaged or isn’t what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, email clear photos of the item and packaging to
CustomerService@shopmozzimo.com with your order number in the subject line. We’ll make it right—promise.
Shipping and handling fees are non-refundable (with the exception of incorrect or damaged items). Some returns may be subject to a restocking fee of up to 15%
